ADA Notice of Compliance
In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, Osceola County does not discriminate on the basis of disability in the admission, access, or operations of its programs, services, activities or facilities. In accordance with Title II of the (ADA), when viewed in their entirety, Osceola County government programs, services, activities and facilities are readily accessible to and usable by qualified individuals with disabilities.
The County does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the Americans with Disabilities Act (ADA).
The County will generally, upon request, provide appropriate aids and services leading to effective communication for qualified individuals with disabilities so they can participate equally in the County’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to individuals with speech, hearing, or vision impairments.
Website Accessibility Statement
Osceola County is committed to ensuring that all residents and visitors, including persons with disabilities, are able to access and use all of our services. With this commitment in mind, we are continuously seeking solutions to improve the accessibility and usability of our website.
Please be advised that our County website is currently undergoing accessibility remediation with the goal of providing a better user experience for our residents and visitors with disabilities.
During the remediation period, should you encounter any inaccessible material or a barrier to the use of this website, please contact the County’s ADA Coordinator at (407) 742-1200 or Bernardo.Alicea@Osceola.org.
We appreciate your patience and understanding.
In accordance with the requirements of Title II of the Americans with Disabilities Act, the County will generally, upon request, provide appropriate aids and services leading to effective communication for qualified individuals with disabilities so they can participate equally in the County’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to individuals with speech, hearing, or vision impairments.
Modifications to Policies and Procedures
The County will make reasonable modifications to its policies, practices and programs to ensure that individuals with disabilities have an equal opportunity to enjoy all County programs, services, and activities. For example, individuals with service animals are welcomed in County offices, even where pets are generally prohibited.
The County will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids and services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use Wheelchairs.
The ADA does not require the County to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
The Human Resources Department has been designated to ensure the coordination of Osceola County’s compliance with the ADA, including the investigation of any complaint alleging Title II discrimination. Osceola County has adopted a grievance procedure providing for prompt and equitable resolution of complaints alleging discrimination on the basis of disability in violation of the U.S. Department of Justice regulations implementing Title II of the ADA. This Procedure has been developed to comply with 28 CFR 35.107 (b)
Contact Us with an Accommodation Request
Complaints that a County program, service, activity or facility is not accessible to individuals with disabilities should be directed to the County’s ADA Coordinator at (407) 742-1205 (TTY Users Dial: 711) or Bernardo.Alicea@Osceola.org. If you are using assistive technology to access content on this website and the format of any material interferes with your ability to access it, please let us know immediately and we will correct it.
If you choose to submit a request using other methods, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the webpage address of the requested material, your contact information, and any other information that would allow us to better assist you.